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This page sets out the legal basis on which pcso8 operates for eligible accounts in the Philippines, where local law permits access. Your use of this platform — including account creation, transactions through Coins. ph or PESONet, and access to game content — is governed by the terms described here.
Access to pcso8 and all features within it — including the game lobby, account wallet, and payment rails such as Coins. ph and PESONet — is conditional on eligibility under local law in the Philippines. We do not extend access to regions where applicable law does not permit it, and it is your responsibility to confirm that use is lawful where you are located. By creating an account, you acknowledge that you have read and accepted the terms set out across this page. These terms govern what we owe you, what you owe us, and how disputes between those obligations are handled. Our policy on data, cookies and account security is addressed separately in the sections below. Transaction records tied to Coins. ph or PESONet transfers are retained within the system and are accessible to you from your account dashboard after login. We reserve the right to update these terms when required; the current version is always the one displayed here. If there is any conflict between a version you previously read and the current page, the current page controls. Where a specific section of this policy is found to be unenforceable, the remaining sections continue in full effect.
Transactions processed through Coins. ph are subject to both our account terms and the Coins. ph service conditions. Records of these transfers appear in your account wallet history.
PESONet transfers follow BSP-regulated clearing timelines. We record the transfer reference on our end; the timeline on the bank side is outside our direct control.
Access is available only where local law in the Philippines permits. We do not verify your location in place of your own legal obligation to confirm eligibility before using the platform.
When this policy changes, the revised version replaces all prior versions immediately on publication. The date at the footer of this page reflects when it was last revised.
Not every part of your experience on pcso8 falls under the same policy area. This section draws a clear line between what our legal terms govern directly, what is shared with a third-party provider, and what sits entirely outside our control. Understanding these boundaries helps you direct any question or dispute to the right place without delay.
The creation, suspension and closure of your pcso8 account is governed entirely by our terms. This includes login credentials, account verification steps and any access restrictions we apply for eligibility or security reasons.
Deposits and withdrawals processed through Coins. ph or PESONet are subject to a shared scope: our terms govern what we record and credit; the payment provider's own terms govern the transfer itself and any delays on their network.
Game content supplied by studios such as JDB, Joker, Pragmatic Play and Habanero is delivered under those studios' licensing arrangements. We make the content available in the lobby; the studio holds the certification for the game mechanics and outcomes.
Links or integrations that take you outside pcso8 — including any external payment app or support tool — fall outside the scope of this policy once you have left our domain. We are not responsible for the terms or practices of those external services.
You hold several concrete rights over the data and records we keep in connection with your account. You can review your transaction history — including Coins. ph deposits and PESONet transfers — directly from the wallet section of your account dashboard after login. If any account detail is recorded incorrectly, such as a name or contact address, you can submit a correction request through the support channel described in the next section. You also have the right to ask what information we hold on your account and to request its deletion, subject to any retention obligations that apply under applicable law. We aim to respond to any such request within the timeframe shown in our current policy. Raising a question about this policy does not require you to close your account first; send it through the legal contact path and we will address it separately from any active session.
Your full transaction and session history is accessible from the account dashboard. Check the wallet tab after login to see all Coins. ph and PESONet entries with their timestamps and reference numbers.
If a name, contact number or address on your account is wrong, submit a correction request through live support or the policy contact form. We will update the record once identity is confirmed.
Any question about how your data is used, retained or shared can be sent to the legal contact path listed in the support section below. You do not need to close your account to ask.
You may request that we delete your account and associated data. Deletion is subject to any statutory retention period that applies under Philippine law, which we will explain at the time of the request.
For questions about this policy, account eligibility, data held on your profile, or a correction to your account record, use one of the three contact routes below. General account help — including wallet questions about Coins. ph or PESONet transfers — is also available through the same channels.
Open the chat widget from any page on pcso8 and select the account or policy topic from the menu. A support agent will take your query and escalate legal or data requests to the appropriate team.
Send detailed policy questions, data access requests or correction submissions to our support email. Include your registered account ID and a clear description of your request so we can route it correctly.
Log in to your account, go to the Help section in account settings, and submit a policy or data inquiry through the in-platform form. Responses appear in the message thread inside your account.
We collect information at registration and update it as you use the platform. Transaction records — including those linked to Coins. ph and PESONet — are stored on our system and are accessible to you at any time from the dashboard. Cookie use on this site is limited to session management and basic analytics; you can adjust cookie preferences through the browser settings on your device. We do not sell personal data to third parties. Account security relies on the credentials you set at registration; keep your password and any one-time codes you receive private. If you believe your account has been accessed without your permission, contact us immediately through the support paths listed above. Retention of your data follows the obligations set by applicable Philippine law; we will inform you of the relevant period when you make a deletion request.
Account and transaction records are kept for the period required under applicable Philippine law. The retention period for your specific data is disclosed when you submit a deletion or access request through support.
Cookies on pcso8 handle session continuity and basic site analytics only. You manage cookie preferences through your browser settings. We do not use cookies to serve advertising for third-party platforms.
Your account is protected by the login credentials you set. One-time codes sent during login are single-use and expire quickly. Report any suspicious access immediately via live chat or email so we can act on it.
Policy corrections, data access requests and account deletion requests all go through the support team. Provide your account ID with the request so it reaches the right team without unnecessary back-and-forth.
These are the questions we receive most often about our legal terms, data handling and account rights. If your question is not covered here, use the live chat or email contact path to reach the policy team directly.
Access depends on local law and is available where Philippine law permits. It is your responsibility to confirm that using the platform is lawful in your specific location before creating or continuing to use an account.
We hold the registration details you provided — name, contact information and account credentials — along with a record of your transactions, including any Coins. ph or PESONet transfers. You can request a full summary through the support email or account dashboard form.
Submit a correction request through live chat or the in-platform help form in your account settings. Include the incorrect detail and what it should be corrected to. We will update the record after confirming your identity.
Yes. Send a deletion request through the support email or live chat. Deletion is subject to any retention period required under applicable Philippine law; we will tell you the period that applies at the time of your request.
Our terms cover what we record and credit on our end. If a transfer does not appear in your wallet after the clearing period, contact support with the reference number. For delays on the payment network itself, the Coins. ph or PESONet terms apply on that side.
The current version of our terms is always the one displayed on this page. The revision date at the footer updates each time the policy changes. Continuing to use the platform after a revision means you accept the updated terms.