Mobile / App
These terms set out what you agree to when you open and use a pcso8 account — covering how the lobby works, how transactions are processed through rails like Coins. ph and PESONet, and what happens when you contact support. Access to this platform depends on local law and is available only where local regulations permit.
By creating a pcso8 account and accessing the lobby — whether you are browsing slots from JDB or Habanero, joining a live table, or placing a sports wager — you accept the terms set out here. These terms form the full agreement between you and pcso8 for your use of the platform. They do not override local law, and where a conflict exists, local law in your eligible region takes precedence. Transactions processed through Coins. ph and PESONet are subject to the conditions of those payment rails as well as this policy. When you deposit or withdraw using those channels, both sets of terms apply to the transaction. You are responsible for ensuring your account details are accurate before submitting any transfer. We may update these terms when platform conditions change. When that happens, the revised version will be posted here and your continued use of your account after that point means you accept the changes. If you do not agree, you should stop using the account and contact support through the channels listed on this page. We will not apply changes retroactively to completed transactions.
Deposits and withdrawals routed through Coins. ph follow both this policy and Coins. ph's own service terms. Ensure your linked wallet details are current in your account before initiating any transfer.
PESONet transfers are subject to bank-side processing schedules. pcso8 posts the transaction to your account wallet once the network confirms receipt; timing depends on your bank's PESONet cut-off.
GCash is available as a deposit and withdrawal channel where supported in your eligible region. Your GCash account must be verified to the level GCash requires before transfers are processed.
These terms apply to the full scope of your pcso8 account — from the moment you register through to each session in the lobby, every wallet transaction, and each time you reach out to support. Understanding what falls inside and outside this policy helps you know where to direct a question.
The terms govern login, registration, session activity and account suspension. Any action taken while logged in to your pcso8 account — browsing the game catalog, opening a live table, viewing your wallet — falls within this scope.
All deposits and withdrawals processed through your pcso8 wallet are covered, including those made via Coins. ph, PESONet and GCash. The terms set out your obligations around accurate payment details and your right to raise a dispute.
Game titles, odds displays, live table feeds and promotional text published on the pcso8 platform are covered by these terms. Content accuracy standards and how to flag an error are addressed in the rights section below.
Game content from studios such as JDB, Joker, Pragmatic Play and Habanero is delivered through those providers' platforms. Their own terms govern the game mechanics and return displays; pcso8's terms govern your account access to those titles.
You have concrete actions you can take at any point to manage your account in line with these terms. Your transaction history is visible inside your account dashboard after login — every deposit, withdrawal and session record is stored there and available for your review. If you notice a discrepancy, the first step is to check the timestamp and reference number shown on each transaction entry before raising it with support. Correcting account details — such as your registered contact number or linked wallet identifier — is done through the account settings page. Changes to payment details may require verification steps as shown on that page; follow the instructions presented rather than submitting changes through support chat, as the in-app flow is the auditable route. For any question about how these terms apply to your specific situation, our support team is reachable through the channels listed in this page's support section.
Open your account dashboard to see the full transaction log. Each entry shows the channel used — Coins. ph, PESONet or GCash — the amount, and the status at the time of processing.
Account details are updated through the settings page inside your logged-in account. Follow the verification steps shown there; do not send updated payment details through chat without completing the in-app flow first.
If a section of these terms is unclear, reach out through the support channels on this page. We aim to respond to policy questions with a direct answer rather than a referral, so include the specific clause or transaction reference in your message.
Requests to close an account or amend registered details beyond what the settings page covers are handled by the support team. Submit the request in writing through the contact form or live chat, and keep the reference number you receive.
If you have a question about how these terms apply to your account, a transaction processed through Coins. ph or PESONet, or a specific clause that affects your access, use one of the contact paths below. Each route is staffed and monitored; include your account reference for a faster resolution.
The live chat button is visible on every page of the pcso8 platform, including this one. Start a conversation and provide your account reference number and the specific policy point you are asking about.
For written queries that need a documented trail — such as a dispute over a Coins. ph or PESONet transaction — email the support address shown in your account settings. You will receive a reference number by reply.
The account help section inside your dashboard covers the most common policy-related questions, including how to read your transaction log and how to initiate a correction to your registered details.
This section covers how pcso8 manages the information connected to your account and how these terms address security, data retention and cookie use on the platform.
Account data — your registration details, transaction records and session history — is retained as required by applicable law in your eligible region. We do not share your personal data with third parties outside of what is needed to process your Coins. ph, PESONet or GCash transactions.
We use cookies to maintain your logged-in session and to remember your lobby preferences between visits. You can manage cookie settings through your browser. Disabling session cookies will require you to log in each time you open the platform.
You are responsible for keeping your login credentials confidential. If you believe your account has been accessed without your permission, contact support immediately using the live chat or email route listed in this page's support section so we can act on it promptly.
If you want to request a review of how your data is held, or if you believe a term has been applied incorrectly to your account, submit the request in writing to our support team. Include your account reference and the specific policy clause in question.
The questions below address what players in the Philippines most often ask about account terms, data rights and transaction policy on pcso8.
Yes. These terms apply regardless of how you access your account — mobile browser, tablet or desktop. The same policy governs your session activity, wallet transactions and any support request you submit while logged in from any device.
Completed transactions are not affected by a policy update. The terms in place at the time of each transaction apply to that transaction. Updated terms apply only from the date they are published on this page, and the current version is always the one shown here.
In most cases, yes — your account remains accessible while a support query is open. If a restriction is placed on your account for any reason, you will be informed through your registered contact details and told the step needed to resolve it.
The date of the current terms is shown at the top of this page. If you need confirmation of the version you accepted when you registered, contact support with your account reference and they can retrieve that record for you.
Yes. When you use Coins. ph, PESONet or GCash for deposits or withdrawals, those providers apply their own service terms to the transaction. pcso8's terms govern your account wallet and the posting of funds once the network confirms the transfer.
Contact support through live chat or email with your account reference and the specific clause you believe was misapplied. We will review the record and respond with a written explanation, including any corrective step if one is warranted.